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“Technology is nothing. What’s important is that you have a faith in people, that they’re basically good and smart, and if you give them tools, they’ll do wonderful things with them.” By Steve Jobs, co-founder of Apple Inc
This section describes the most relevant services associated with the administration of the different “building blocks” of technological infrastructure.
It includes analysis and selection of the most appropriate technological infrastructure components based on the requirements or needs. It also covers the definition of the infrastructure acquisition model (direct purchase, outsourcing) as well as the place where it will be hosted (on-site, in the cloud IaaS, or hybrid configurations).
Architecture plays an essential role where the possibility of addressing virtualization or hyper-convergence technologies is analyzed. Regarding non-functional requirements, the analyzes of availability, scalability, reliability, stability, and recovery attributes are relevant as well as issues related to performance and security.
Some of the technological solutions that fall into this category are VMware ESXi ™, Google Cloud Platform ™, Amazon Web Services ™, etc.
It includes the definition of the different required technological components as well as support during the process of quotation, request, licensing, supplier selection, acquisition / contracting, delivery, guarantee, and renewal stages.
It covers the configuration, verification of operation levels, and performance of the different components of the technological solution.
It addresses the management of incidents, changes, problems, capacity, and configuration base on the technological infrastructure following the best practices defined in ITIL®. It also includes tasks of resource monitoring, event registration, and business plan. Some of the solutions that fall into this category are ManageEngine ServiceDesk Plus ™, Unisys Service-now ™, Nagios ™, among others.